Fully Managed IT Services for Small and Growing Businesses

Tech Support Austin delivers fully managed IT services tailored for growing businesses across the U.S. We serve as your outsourced IT department—handling everything from day-to-day helpdesk issues to long-term technology strategy, compliance, and vendor management.

Whether you’re a five-person team scaling fast or a 50-person firm with a remote workforce, we help you stabilize your systems, support your users, and future-proof your infrastructure.`

Fully managed IT means you’re handing off responsibility for your business’s technology to a dedicated team. We take full ownership of your devices, users, cloud tools, cybersecurity, backups, and ongoing support.

You don’t have to worry about hiring internal tech staff or dealing with recurring issues.

Instead of reacting to problems, we build a plan for stability, scalability, and security.

Common Pain Points We Solve

We’ve worked with dozens of small and midsize companies. Across industries, the pain points are consistent:

“Our previous IT person ghosted us during a crisis.”

“We’re growing quickly but have no documentation or standards.”

“Our CEO is resetting passwords and ordering laptops.”

Here’s what our clients were struggling with before they called us:

“I was managing 15 Google accounts and trying to troubleshoot VPN issues for our remote team. Now I just email TSA, and it gets done. Huge relief.”
— Ops Manager, national law firm with remote staff

“After acquiring two regional offices, we had no consistent device policies or cloud tools. TSA helped us centralize everything, meet compliance, and scale the right way.”
— COO, PE-backed healthcare network

What’s Included in Our Fully Managed IT Plan

Our managed services are built to be proactive, not reactive. Here’s what we cover:

Remote Helpdesk Support

Your team can call, email, or chat with our technicians anytime. No ticket queues. No bouncing between vendors.

Onsite Support

Need boots on the ground? We provide dispatch support in most U.S. metro areas for hardware issues, device installs, or network problems.

Cloud Admin (Microsoft 365, Google Workspace)

We manage accounts, licensing, file sharing, MFA, backups, and app integration.

Endpoint Protection

We deploy and manage antivirus, patching, and remote monitoring tools on all company devices.

Backup & Disaster Recovery

Daily encrypted backups with restore testing and clear recovery SLAs.

Vendor & ISP Coordination

We handle your support calls with internet, software, and hardware vendors so your staff doesn’t waste time.

Security & Compliance

Full-stack support for HIPAA, SOC 2, and GDPR. Includes policy templates, audits, and vCISO oversight if needed.

Designed to Scale With You

Tech Support Austin supports everything from 5-person startups to 100-user teams. Our flexible, flat-rate pricing is based on your team size and infrastructure. You get a consistent IT partner who grows with you.

We’ve helped:

A 7-person engineering firm transition to cloud tools, saving 20% on licensing
A 25-person consulting agency onboard 12 remote hires in 3 weeks without tech issues
- A PE firm post-acquisition rollout new policies, password managers, and file systems to two acquired companies in under 30 days

How We Work With You

Our engagement begins with a technical assessment to review your environment. Then we build a tailored service plan and transition you over 30–45 days:

Onboarding & Discovery – Inventory, access audits, vendor list
System Stabilization – Patching, backup verification, security baselines
Process Setup – Ticketing, helpdesk SLAs, onboarding/offboarding workflows
Ongoing Support – Day-to-day issue resolution, device and user lifecycle support
Strategic Planning – Quarterly IT reviews, compliance updates, budgeting

Eliminate Downtime & Security Risks. Let’s Build Your IT Strategy.

Partner with Tech Support Austin to develop a customized IT plan that addresses your unique challenges and propels your business forward.

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What our customers say about collaborating with us

I needed somebody to run ethernet to a couple of my offices and upgrade the wifi access points. Initially I tried calling some electricians but they either wouldn’t do it or were too busy. Tech Support Austin responded right away, they are easy to work with, and did a great job. I’d strongly recommend him for similar types of work.

Tech Support Austin was knowledgeable and efficient. They were willing to get creative with solutions so I could save both time and money. Super easy to get ahold of, great communication. Can’t recommend them highly enough!.

I explained the problem on the phone and we set up a time for a couple of days later. They came on time, got the work done and were just delightful to have around. I would definitely recommend them to anyone who has a tech support issue..

Tech Support Austin is the go-to team for businesses migrating to Google Workspace. Their expertise made our switch to Gmail, from an old email server, seamless. Aaron and his team handled every step with precision. This included setup, configuration, and data migration. The training and support prepared our team. So, the transition was smooth and efficient. Google Workspace has greatly improved our work. It has made us more flexible and efficient. Integrations with tools like Trello and Zoom have elevated collaboration across the board. Tech Support Austin's attention to detail, tailored solutions, and proactive communication set them apart. For businesses thinking of migrating to Google workspace, Tech Support Austin is the best choice.

Couldn’t Recommend Tech Support Austin Enough I would highly, HIGHLY recommend Tech Support Austin! Aaron and his team transformed our business’s IT infrastructure from chaotic to seamless. We were looking to migrate to the cloud and needed a provider who could handle the complexity and minimize downtime, and Tech Support Austin delivered beyond our expectations. The project included setting up secure cloud solutions, updating outdated systems, and integrating everything smoothly with our existing software. The behind-the-scenes work involved complex data migrations, compliance adjustments for our industry, and proactive cybersecurity measures that have already made us feel safer. This was a huge project, but the results are absolutely impeccable! High attention to detail, incredibly professional, and an all-around fantastic experience. They’re responsive, local, and truly understand small businesses in Austin. Couldn't recommend them enough!

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Let’s Plan Your Next Smart IT Move

Fill out the form and we’ll schedule a short discovery call to learn more about your business goals. You’ll speak with an expert—not a salesperson—and walk away with clear, actionable guidance on how to reduce IT headaches, boost efficiency, and scale smarter.

Plan Smarter Tech Moves
Let’s discuss how your business can reduce risks, increase efficiency, and stay compliant. We’ll follow up personally—no bots, just expert guidance from a trusted IT team.